Política de reembolso
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
Various types of products are exempt from return. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned. Nor do we accept products that are intimate or sanitary, hazardous materials, or flammable liquids.
Additional items that cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and an automatically applied credit on your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable):
If you have not received a refund yet, first review your bank account again. Then, contact the company of your credit card. It can take some time before your refund is officially reflected. Then, contact your bank. A processing time is often necessary before you can see the refund reflected. If you have done all the above and still have not received your refund, you can contact us by writing to info@lyrinebeauty.com.
Items on sale (if applicable):
Only regular price items can be refunded. Unfortunately, items on sale cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lyrinebeauty.com and send your item to:
1100 Brickell Bay, Miami 33131, USA
Gifts
If the item was marked as a gift when you bought it and sent directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, you will be sent a gift certificate by mail. If the item was not marked as a gift when purchased, or if the person who made the gift decided to send it to you directly, we will send you a refund to the person who made the gift and notify them of your return.
Shipping
To return your product, you must send it by mail to:
1100 Brickell Bay, Miami 33131, USA
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes to receive the exchange of your product may vary. If you are sending an item worth more than $75, it is recommended to use a shipping service with tracking or purchase shipping insurance. We do not guarantee that we will receive your returned item.